{"id":217960,"date":"2024-08-29T12:52:07","date_gmt":"2024-08-29T16:52:07","guid":{"rendered":"https:\/\/today.uconn.edu\/?p=217960"},"modified":"2024-08-29T12:52:08","modified_gmt":"2024-08-29T16:52:08","slug":"trust-is-absolutely-everything-in-health-care","status":"publish","type":"post","link":"https:\/\/today.uconn.edu\/2024\/08\/trust-is-absolutely-everything-in-health-care\/","title":{"rendered":"\u2018Trust is Absolutely Everything\u2019 in Health Care"},"content":{"rendered":"<p>Patient care, especially when it comes to surgery, is all about the trust between providers and patients.<\/p>\n<p>Just ask UConn Health\u2019s Susie Shafer, CRNA, of Burlington. She\u2019s been a certified-registered nurse anesthetist caring for patients in the operating rooms and labor &amp; delivery for 8 years across UConn Health.<\/p>\n<p>\u201cTrust is absolutely everything!\u201d says Shafer who works daily in the pre-op area and operating rooms as the main point of contact for individual patients having surgery with anesthesia along with OR nurses. CRNAs like Shafer play critical supportive roles to both the surgeon and the anesthesiologist physicians who have already established trust with the patient first.<\/p>\n<p>\u201cIt is so important to gain trust with a patient in a very short period time at the bedside before surgery,\u201d she says. \u201cAs a CRNA I do everything to gain trust, and ensure a patient has a good experience before they go to sleep for surgery.\u201d<\/p>\n<p>Shafer heartwarmingly adds, \u201cI see each of my patients as a person. I treat every patient as if they were part of my own family. I always tell each patient and their family that I am going to watch over them as if they are my beloved family member.\u201d<\/p>\n<p>Shafer shared that becoming a CRNA is a true commitment, but well worth it.\u00a0 She was educated as a nurse at nearby CCSU, then gained two years of required experience in ICU\/critical care nursing before completing a 30-month CRNA training program, with an added two years of required OR experience.<\/p>\n<p>She was then working at another Connecticut hospital when a former colleague and friend who moved to UConn Health was raving about the institution and its people.<\/p>\n<p>\u201cMy friend told me I would really like it here at UConn Health. I gave it a try, and I really did. It was a great career move,\u201d Shafer says.<\/p>\n<p>CRNAs have very busy days. For example, Shafer could be in one of over 20 different anesthetizing rooms a day. Each night before surgery, CRNAs like Shafer get their patient case assignments for the next day to review, do any necessary advance research, and await the first patients in the OR at 7:30 a.m. CRNAs get to the OR room well in advance to perform very important set-up, check anesthesia machines, prime the ventilator, and checks of the blood pressure cuffs, pulse oxygenators, IV pumps and other critical patient care equipment.<\/p>\n<p>\u201cWhen you are caring for a patient during surgery it\u2019s a whole team you are working with \u2013 and the patient is at the top of our team approach\u2019s peak. We always want to give the patient the highest-quality care, safety, and the best patient experience possible,\u201d stresses Shafer.<\/p>\n<p>As a former RN and now a CRNA, she applauds all the nurses collectively at UConn Health too.<\/p>\n<p>\u201cFrom the OR to L &amp; D, the nurses at UConn Heath are the best people. I learn from all of them everyday and we perform better and better together,\u201d Shafer says.<\/p>\n<p>She is also proud of UConn Health and the academic medical center\u2019s teaching hospital\u2019s extraordinary growth and steadfast patient safety excellence.<\/p>\n<p>\u201cUConn Health just gets better and better every year!\u201d<\/p>\n<p><strong>Mentoring Matters<br \/>\n<\/strong>Molly McGrath, CRNA, of Unionville has been a colleague of Shafer for the last 3 years working alongside her at UConn Health.<\/p>\n<figure id=\"attachment_217963\" aria-describedby=\"caption-attachment-217963\" style=\"width: 497px\" class=\"wp-caption alignleft\"><img decoding=\"async\" class=\"wp-image-217963  img-responsive lazyload\" data-src=\"https:\/\/today.uconn.edu\/wp-content\/uploads\/2024\/08\/Susie-and-Molly-shared-photo-scaled-e1724950115554-964x1024.jpg\" alt=\"CRNAs Susie Shafer and Molly McGrath\" width=\"497\" height=\"528\" data-srcset=\"https:\/\/today.uconn.edu\/wp-content\/uploads\/2024\/08\/Susie-and-Molly-shared-photo-scaled-e1724950115554-964x1024.jpg 964w, https:\/\/today.uconn.edu\/wp-content\/uploads\/2024\/08\/Susie-and-Molly-shared-photo-scaled-e1724950115554-282x300.jpg 282w, https:\/\/today.uconn.edu\/wp-content\/uploads\/2024\/08\/Susie-and-Molly-shared-photo-scaled-e1724950115554-768x816.jpg 768w, https:\/\/today.uconn.edu\/wp-content\/uploads\/2024\/08\/Susie-and-Molly-shared-photo-scaled-e1724950115554-1446x1536.jpg 1446w, https:\/\/today.uconn.edu\/wp-content\/uploads\/2024\/08\/Susie-and-Molly-shared-photo-scaled-e1724950115554-395x420.jpg 395w, https:\/\/today.uconn.edu\/wp-content\/uploads\/2024\/08\/Susie-and-Molly-shared-photo-scaled-e1724950115554-626x665.jpg 626w, https:\/\/today.uconn.edu\/wp-content\/uploads\/2024\/08\/Susie-and-Molly-shared-photo-scaled-e1724950115554.jpg 1920w\" data-sizes=\"(max-width: 497px) 100vw, 497px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 497px; --smush-placeholder-aspect-ratio: 497\/528;\" \/><figcaption id=\"caption-attachment-217963\" class=\"wp-caption-text\">Susie Shafer and Molly McGrath love being CRNAs and working at UConn Health.<\/figcaption><\/figure>\n<p>\u201cI love Susie. She\u2019s been a great mentor to me,\u201d warmly shares McGrath who trained to be a nurse at Central Connecticut too. She then worked as a nurse in Washinton, DC and trained to be a CRNA at Georgetown University.<\/p>\n<p>\u201cI heard that UConn Health took really good care of their staff during COVID, and it\u2019s a great place to gain experience across surgical specialties,\u201d says McGrath which led to her decision to move back to Connecticut to be part of the CRNA team at UConn Health in 2021.<\/p>\n<p>\u201cWorking in the anesthesia field and the ORs at UConn Health, CRNAs create really good relationships with our patients but also our work colleagues. We even choose to have our own surgeries with our UConn Health surgeons,\u201d says McGrath.<\/p>\n<p>McGrath was inspired to become a CRNA after watching a longtime family friend work as one.<\/p>\n<p>\u201cI always wanted to be like her, I even had a chance to shadow her work as a CRNA as a nursing student,\u201d she shares.<\/p>\n<p>\u201cBecoming a CRNA is the best decision I ever made. It is the best profession,\u201d says McGrath. \u201cI love coming to work at UConn Health. It is a unique place and a very well-trusted institution.\u201d<\/p>\n<p>McGrath adds, \u201cCRNAs are a valued part of the team here, and we are very grateful. At UConn Health you can always trust the people on your care team or work team. They have your back.\u201d<\/p>\n<p>McGrath stresses like Shafer that patients are always the number one focus every day along with the importance of building trust with each of them.<\/p>\n<p>\u201cPatients choose their surgeon, they don\u2019t have the opportunity to choose their CRNA,\u201d says McGrath. \u201cThey put their lives in our hands. That\u2019s why patient\u2019s need to be able to put their complete trust in us and our top care every day.\u201d<\/p>\n<p>On their surgery days, McGrath makes a promise to each patient that she is honored to take care of.<\/p>\n<p>\u201cThis is a scary day, but I promise to take care of you as part of my own family, and watch over you as if you are my mom or my sister,\u201d says McGrath who often is responsible for taking care of two lives when it comes to OB\/GYN surgery or procedure case needs.<\/p>\n<p>Quality also set\u2019s UConn apart says McGrath and makes her proud to work at UConn Health.<\/p>\n<p>\u201cUConn Health is always up to date on the latest medical literature, innovative care, and technology, and finding new ways to offer the best care possible. We are a teaching hospital. We always have new doctors, residents and students fueling our excellence,\u201d she concludes.<\/p>\n<p>&nbsp;<\/p>\n<p><em>This content is part of a collaborative initiative of the Office of Diversity and Inclusion, with UConn Health\u2019s Chief Diversity Officer Dr. Jeffrey Hines, to celebrate the institution\u2019s shared values and its workforce. Send your word-of-the-month nominations to\u00a0<a href=\"mailto:thehub@uchc.edu\">thehub@uchc.edu<\/a> <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Susie Shafer is a certified-registered nurse anesthetist (CRNA) at UConn Health<\/p>\n","protected":false},"author":98,"featured_media":217962,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wds_primary_category":0,"wds_primary_series":0,"wds_primary_attribution":0,"footnotes":""},"categories":[2388,179],"tags":[],"magazine-issues":[],"coauthors":[1873],"class_list":["post-217960","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare-workforce","category-uconn-health"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-06-24 04:55:30","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/today.uconn.edu\/wp-rest\/wp\/v2\/posts\/217960","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/today.uconn.edu\/wp-rest\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/today.uconn.edu\/wp-rest\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/today.uconn.edu\/wp-rest\/wp\/v2\/users\/98"}],"replies":[{"embeddable":true,"href":"https:\/\/today.uconn.edu\/wp-rest\/wp\/v2\/comments?post=217960"}],"version-history":[{"count":3,"href":"https:\/\/today.uconn.edu\/wp-rest\/wp\/v2\/posts\/217960\/revisions"}],"predecessor-version":[{"id":217967,"href":"https:\/\/today.uconn.edu\/wp-rest\/wp\/v2\/posts\/217960\/revisions\/217967"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/today.uconn.edu\/wp-rest\/wp\/v2\/media\/217962"}],"wp:attachment":[{"href":"https:\/\/today.uconn.edu\/wp-rest\/wp\/v2\/media?parent=217960"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/today.uconn.edu\/wp-rest\/wp\/v2\/categories?post=217960"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/today.uconn.edu\/wp-rest\/wp\/v2\/tags?post=217960"},{"taxonomy":"magazine-issue","embeddable":true,"href":"https:\/\/today.uconn.edu\/wp-rest\/wp\/v2\/magazine-issues?post=217960"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/today.uconn.edu\/wp-rest\/wp\/v2\/coauthors?post=217960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}