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Another accreditation standard is responsiveness to callers.<\/p>\n
\u201cWe have an 11-second turnaround time and 99.9% patient satisfaction when it comes to answering our phones,\u201d Patel says.<\/p>\n
\u201cIf there was a question that a patient had about any medication they\u2019re getting filled in the community, they can call us and talk to the UConn Health pharmacist and see how we can service them,\u201d Sullivan says. \u201cBecause there are questions that come up, and we have pharmacists here who can answer those questions.\u201d<\/p>\n
UConn Health Pharmacy Services Inc. opened in 2020 as a specialty pharmacy with a staff of three, no insurance contracts, and little inventory. In recent years, patients who were going there for specialty drugs started filling their traditional prescriptions there too.<\/p>\n
\u201cFrom 2021 to today, we\u2019ve increased our volume by about 500%,\u201d Sullivan says. \u201cOver the course of time, we realized there was a greater need for traditional retail prescriptions, especially as we\u2019ve heard the pains people have been suffering at retail pharmacies, whether it\u2019s a decrease in hours or closings. We want to make sure we\u2019re here to help the people of our community and extend as much access as we possibly can.\u201d<\/p>\n
\u201cThe growth of UHPSI is a true reflection of the vision of UConn Health leadership five-plus years ago and the pharmacy team in place since and now,\u201d says Kevin Chamberlin \u201901 (PHARM), \u201903 Pharm.D., associate vice president and chief pharmacy officer. \u201cTheir investment in the business model and patient-first approach has led the trajectory of success being realized today.\u201d<\/p>\n
Although the Caremark prescription plan is associated with CVS, members are not limited to CVS for their prescriptions and they still would be in-network if they filled their prescriptions at UConn Health Pharmacy Services Inc.<\/p>\n
Switching from CVS or any other retail pharmacy starts with simple a phone call to UConn Health Pharmacy Services Inc. at 860-679-4036<\/a> or toll free 833-777-4276<\/a>.<\/p>\n \u201cWe would call the pharmacy for a transfer, and we\u2019ll get the provider to make sure your therapy is current, and get the meds transferred over,\u201d Sullivan says.<\/p>\n \u201cYou would give us a call when you\u2019re ready to have it refilled,\u201d Patel adds. \u201cYou will be in charge of your own therapy, compared to a retail pharmacy calling you six weeks in advance before you even need the medication.\u201d<\/p>\n And the out-of-pocket expenses are comparable if not favorable.<\/p>\n \u201cIt may be the same, and if not, we\u2019re going to look at if there\u2019s a co-pay program from the manufacturer that may even make it lower for you,\u201d Sullivan says. \u201cWe do that on a quite regular basis.\u201d<\/p>\n UConn Health Pharmacy Services Inc. is an option in UConn Health\u2019s electronic health record system, Epic. Patients using the corresponding patient portal, MyChart, can select it through the \u201cManage My Pharmacies\u201d option on the \u201cMedications\u201d page, noting that \u201cUConn Health Infusion Pharmacy\u201d is also a choice. Those seeking to fill traditional retail prescriptions should be sure to choose \u201cUConn Health Pharmacy Services.\u201d<\/p>\n![\"screen](\"https:\/\/today.uconn.edu\/wp-content\/uploads\/2025\/03\/250306-uhpsi-mychart-800x672-1-500x420.jpg\")